Registration and document

1. How can I sign up for your service?
Thank you for your interest in our services. You may use any of the following methods:

• Download the service agreement form  to fill it up and fax, mail back or via email to sales@gis.com.sg.
• Call to GlobalCom Customer Service Hotline @6482 2900 to ask for a copy of service agreement form, fill it up and fax, mail back or via email to sales@gis.com.sg.
• Our mailing address: Blk 1 Ang Mo Kio Ind. Park 2A   #06-02  AMK Tech 1. Singapore 568049.

** Please read or download the terms and conditions before subscribing to our services.

2. What documents require?

• Corporate client  - Business Registration Certificate (upon request)
• Direct client – Photocopy of both sides of Identity Card or employment permit.

Please fax the completed forms to us @6482 3900.

If you are paying GIRO deduction, please download the GIRO Form.

** The original copy of GIRO form must be submitted by post for processing. Your bank may take 2-3 weeks for approval. An authorized signature is required in the signature column if the bank account holder applicant are different.

• Do I need to install any additional hardware or software to use GlobalComm 1501 service?

No. You just have to register your phone number with GlobalCom.

• Do I have to pay any registration and subscription fee for GlobalComm 1501 service?

No. The registration and subscription fee if FREE. You can subscribe as many phone lines or mobile to this service as you like. GlobalCom only charge you on the calls that you have made.

• Do I have to pay a security deposit for subscribing to GlobalCom 1501 service?

If you are a Singaporeean/PR below 18 years old, or foreigner holding employment permit, Student Pass or any kind of Social Visit Pass holder to Singapore, you will require a minimum SG$100 security deposit from you. The deposit is refundable upon the termination of the service and clearing all your outstanding balance.

• How do I notify if I want to terminate my service with GlobalCom?

For termination of service, you can notify us by fax, or via email to sales@gis.com.sg.

Billing

• How are calls charged?

You will only be charged for the calls that  are connected successfully to the overseas countries. GlobalCom will not charge you if the call is engaged or failed to be connected. However, when the call reached into overseas voice mail or announcement service, GlobalCom may impose charges if the overseas operator is charging the call.
 
The minimum billing charge is 30 seconds per call followed by a 6 seconds incremental billing block. If you make an overseas call for actual duration of 1 minute 31 seconds, GlobalCom will be billed 1 minute and 36 seconds.

• How will I be billed?

GlobalCom will bill you on monthly basis for the calls that you have made on previous month. All call details, comprise of time, date, duration, number called and number calling from will be listed on the bills. Normally, the bill will be sent out on the second day of every month. You have two weeks to settle the bill before the due date.

• Who can I contact for any invoice matter?

You can send an email to finance@gis.com.sg  or call GlobalCom Customer Service Hotline @6482 2900 for any invoicing matter.

• How can I pay?

GlobalCom provides a few methods for your convenience in payment.

• Cheque – You may send cheque directly to us with the cheque crossed and made payable to Globalcom Information Services Pte Ltd.

** Please DO NOT send Cash or Uncrossed Cheque to us. Please write your account no and/or invoice no  at the back of the cheque.

• GIRO – You may download a GIRO form. Fill it up and send the ORIGINAL COPY to our office address. Upon getting the approval from your bank, we will inform you and proceed to deduct the outstanding bills amount from your bank account automatically on 21st of every month.
• Internet Banking – You may transfer the amount from your internet banking to GlobalCom, Please indicate the account no in your bank reference. Kindly contact GlobalCom Customer Service Hotline @6482 2900 or send an email to finance@gis.com.sg by indicating  your account no and amount paid after the transfer.